Lumqirex™ | Operated by Hangzhou Niuqi Technology Co., Ltd. | Legal Representative: Shen Jiamin | Email: service@lumqirex.com
Business Address: Room 24271, Rongzheng Wealth Plaza, No. 29 Yingchun South Road, Chengnan Subdistrict, Tonglu County, Hangzhou City, Zhejiang Province, China
The period for making a request
You may submit an eligible return request within 30 calendar days after delivery. Contact service@lumqirex.com before the period ends and identify the order and item concerned.
The date of your initial request is used to assess whether you contacted us within the return window. A delay in our response should not make a timely request late.
This voluntary return period does not shorten any mandatory rights relating to a defective, incorrect, or otherwise nonconforming product.
Standard return condition
For a return based on preference, the product should remain in its original condition, with its supplied components and accessories. Please retain protective materials and packaging where reasonably possible so that the fixture can travel safely.
Reasonable inspection is different from continued use, permanent installation, modification, or damage after delivery. If any of those circumstances apply, describe them when requesting assistance so that the appropriate route can be considered.
A product concern must not be rejected merely because reasonable inspection was necessary to discover it. Missing original packaging does not remove rights that applicable law protects.
Starting the review
Include the order reference, the product name, and a short reason for the request. For damage or another product concern, explain what happened and provide relevant photographs if available.
After-sales requests are reviewed within 3 business days. We will explain eligibility, any additional information reasonably required, and the proposed next step.
Do not dismantle or alter a fixture to demonstrate an issue. If the item appears electrically unsafe, stop using it and seek assistance.
The confirmed return destination
The business address at the top of this page identifies the company. It is not automatically the destination for returned products.
Once the return arrangement is confirmed, support will provide the appropriate address and instructions. Those instructions should identify the return clearly and explain any relevant handling requirements.
Do not send an item to an address that has not been confirmed for your case. Keep evidence of dispatch and any available carrier reference.
Responsibility for return transport
Preference-based return transport: [Confirm who bears the return-shipping cost and state the actual rule before publication.]
For an item that arrives damaged, defective, incorrect, or materially inconsistent with its description, we will arrange an appropriate remedy without additional cost to the customer, subject to applicable law and assessment of the issue.
The solution may involve a replacement, a return and refund, or another lawful arrangement agreed with you. We will not require an unnecessary return where another appropriate resolution has been confirmed.
Assessment and refund timing
When a physical return is required, approval follows receipt and reasonable assessment of the item. We will explain any issue that affects the proposed refund and consider relevant information you provide.
After written approval, the refund is expected to arrive within 7–10 business days. If we confirm that no physical return is needed, the same period begins with written approval of the refund.
Refunds are returned through the original order channel unless a lawful alternative is expressly agreed.
If the refund has not arrived after the stated period, reply to the approval email so that we can review its status. The 7–10-business-day period concerns refund arrival; it is separate from the return parcel’s journey.
Where an exception applies
Any product-specific restriction must be clearly disclosed before ordering and remain subject to mandatory consumer rights. We will not create an undisclosed exception after you submit a request.
If a mandatory consumer rule provides a broader remedy than this policy, that rule takes precedence.