Lumqirex™ | Operated by Hangzhou Niuqi Technology Co., Ltd. | Legal Representative: Shen Jiamin | Email: service@lumqirex.com
Business Address: Room 24271, Rongzheng Wealth Plaza, No. 29 Yingchun South Road, Chengnan Subdistrict, Tonglu County, Hangzhou City, Zhejiang Province, China
Before you choose a fixture
How can I tell whether a light will suit my space?
Compare the product’s listed dimensions, intended mounting position, light direction, and installation requirements with your room. For a mounted fixture, also consider the supporting surface and available clearance. Ask us about any specification that is important to your decision but absent from the listing.
Does a room photograph show everything included with the product?
The listing’s description of included components determines what is supplied. Furniture, books, decorative objects, and other scene elements do not form part of the product unless expressly identified as included.
Can a product shown near a terrace or doorway be used outdoors?
Outdoor suitability must be confirmed by the model’s stated environmental rating and instructions. A lifestyle photograph does not establish weather resistance. Likewise, a metallic finish or enclosed shade does not by itself establish suitability for damp or exposed locations.
Can you confirm electrical compatibility?
Send the product name and the specification you need clarified. Use the stated voltage, connection type, and supplied instructions when assessing compatibility. A qualified installer should address wiring work or installation requirements that apply in your location.
After an order is placed
How long does transportation take?
The estimated transportation period is 3–7 calendar days after dispatch. Preparation before dispatch is a separate stage described in the Shipping Policy. The estimate is not a guaranteed arrival date.
What should I do if my delivery details are wrong?
Contact us promptly with the order reference and corrected information. Whether an amendment is possible depends on the order’s stage and the carrier’s ability to accept a change. We will confirm the outcome rather than assuming the request has taken effect.
What if a parcel is marked delivered but I cannot locate it?
Check the delivery location and any carrier instructions, then contact support if the parcel remains missing. We will review the available delivery information. A “delivered” tracking event alone does not automatically close a customer’s concern.
When an item needs attention
How do I report a damaged or incorrect item?
Describe the issue and identify the order. Relevant photographs can help us distinguish damage, a missing component, or a different item. Avoid installing or continuing to operate a fixture that appears unsafe.
How long do I have to request a return?
Submit an eligible return request within 30 calendar days after delivery. The Return Policy sets out the condition requirements, destination instructions, and treatment of product concerns.
When should an approved refund arrive?
After the return has been received, assessed, and approved, the expected refund arrival period is 7–10 business days from written approval. If no physical return is required, the same period begins when the refund is approved in writing.
When will support review my message?
After-sales requests are reviewed within 3 business days. The first response will explain the next step; completing the underlying matter may require additional time.
Which page should I consult for a detailed rule?
Use the Shipping Policy for delivery matters, the Return Policy for returns and refunds, the Privacy Policy for personal information, and the Terms of Service for the customer relationship. The Terms of Use address conduct on the website.